Mistake # 87: Fail to fix a sales problem

I have a direct report who completely screwed up with a client. He just didn’t have the answers and instead of making sure someone was on the call to help answer the questions, he delayed and delayed, not knowing how to get the answers (or not looking) and after a week the customer calls the President and complains. So, I had to un-$@$#% the problem and  transferred the account over to someone else.  The customer is now a happy camper.

Fast Company provides a no-brainer way to fix a sales problem!


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