I signed off for someone to take vacation this past week. She is sales support and cranks getting quotes out and orders processed. However, all hell broke out. Someone (from another department) even recommended me calling her back from her vacation to help the overloaded staff.
What?! Did I hear that right? We’re not curing cancer, doing brain surgery, or landing men on the moon. We are selling products and processing orders for those products. Yes, it was chaos. Yes, it was not good timing. But when is timing ever great?
I realize that, as a manager, I need to focus on work flow, when people should, and should not, take vacations. I also realize that I have final authority to deny vacations at any point in time.
But even I had to be out that week (taking my son to move into his dorm as a first year college freshman); and another sales manager had to take her mother for testing and needed to be out most of one day. Further, the President of the company was out for two days at the end of the week to fly to a family wedding on the east coast; and the CEO was out for two weeks during this time (after being back only one week in the office after his vacation) for a family wedding on the west coast, traveling with his family, and seeing the California sights.
So I it really wasn’t necessary to even consider bringing this person back from her vacation. I think the company will still be standing when she returns on Monday. In fact, I’m certain of it!